In the world of sales, the inside sales team is having a moment.
With technology making it easier than ever to connect with prospects and customers—and get them to convert on your products or services—the role of an inside sales rep is more important than ever.
However, as any good sales rep knows, there are some challenges that come with the territory and can often derail even the best efforts.
If you’re wondering how to become an effective inside sales rep—or if you’re struggling with some common issues faced by those in this position—here is everything you need to know about overcoming these obstacles.
1. Too much admin work means less time selling
You might be doing too much admin work. There are lots of ways this can happen, but they all have one thing in common: not selling enough.
The problem is that if you’re spending half your day on things like managing sales leads, scheduling meetings and managing accounts, you don’t have time left over for selling.
And more importantly, when you do get close to closing a deal with a prospect—the person who could really move the needle for your team—you’re tired and distracted because your mind has been busy on other tasks all day long.
Solution: With Telenotes, you can easily update your CRM in just 47 seconds.
That means less time spent on admin tasks like entering customer information and managing follow-ups, and more time selling.
Simply use your voice to record all of your call notes into your phone, and then our system will not only transcribe and save the call notes, but also schedule your follow-ups, add reminders and create tasks for you so you can be totally prepared for your next customer interaction. Schedule a walkthrough today to learn more about the Telenotes sales productivity platform.
2. Forget important details of conversations and follow-ups with customers
If you’re an inside sales rep, it’s easy to forget the details of conversations with customers. Examples include what they said and asked you about, whether they agreed to something or not, and what your next steps are going to be.
When a customer asks you a question or makes a statement that won’t fit into your pitch at the time of the call, remember it and make sure you follow up later so that they don’t have to repeat themselves.
Write down important facts as soon as possible after each call; this will help cement them in your memory until you can write them down again later in your CRM (customer relationship management) system for future reference.
It happens to even the best inside sales people– dropping the ball with important notes that get lost or overlooked.
This can especially happen to you if you’re taking notes on a yellow pad, sticky not or even using the notes app on your phone.
Fortunately, Telenotes can help! Never miss an important follow-up or task again by quickly.
Solution: With Telenotes, you can talk, not type, your customer call information, and manage important follow-ups using just your voice.
3. Low adoption rate of CRM platforms by sales people
One of the most common problems that salespeople face is a low adoption rate of CRM platforms. Why? They don’t put any effort into using them and they don’t know how to use them, so they leave the platform alone.
What happens when you leave an opportunity untracked? It’s much harder to follow up on that lead or re-engage with your customer in the future.
You can also lose track of opportunities entirely, which means you’ll have no idea where those leads are coming from, who they’re talking to, or if they’re even interested in what you’re selling anymore.
This is why having an accurate view of your pipeline is so important—it helps you keep track of all these different moving parts and stay on top of each individual interaction with your prospects and customers as it happens.
If someone calls in for information about one product but then doesn’t buy that product after speaking with a sales rep for 15 minutes about pricing options (and doesn’t update their contact info), there’s no way for anyone in your company to know this happened unless someone manually updates their contact record within your CRM system every time something like this happens…and there’s already enough manual labor involved with managing contacts!
Solution: Telenotes is a sales productivity system that you’ll actually use!
Say goodbye to manually entering your notes at the end of the day (or the week).
Telenotes makes updating your CRM a breeze- and as a result, you’ll get more accurate and complete data into your system.